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How Texts Have Replaced Calls When Doing Business.

Through text messaging and the introduction of cell phones, technological advancement has given birth to other forms of communication that has replaced old traditional telephone extensions to conduct business. The fact that instant messaging has changed the way people used to interact as opposed to calling when doing businesses has changed the old ways where people used to wait to make phone calls in order to communicate. The following reasons has made it possible for instant messaging to change the ways people conduct business as opposed to calling.

It is easy to send a simple text to a business partner rather than call, reason why instant messaging has changed the ways people conduct business as opposed to calling. The fact that sending a simple message on the mobile phone or leaving a review on a business website page is just as easy as it is effective in the way other consumer’s view the business after reading the message makes it simple to apply as compared to calling.

Consumer interaction is the other reason as to why instant messaging has changed the ways people conduct business as opposed to calling. This is due to the fact that after launching a product, companies can now rely on instant messaging to know more about the product by interacting with the consumers and learning more from the conversation as opposed to calling each one of them for rating purposes. Through chats, the information gathered from customers can help companies address future concern much more effectively as opposed to calling.

Instant messaging has changed the ways people conduct business as opposed to calling because it is cheap and cost effective. This is due to the fact that the cost of sending a text message is way cheaper than that of calling, which is the most significant advantage over making calls. Chats available online has therefore made the need for an expensive telephone system to handle multiple incoming calls absolute.

Instant messaging has changed the ways people conduct business as opposed to calling because it encourages efficient communication. Instant messaging has encouraged people to say more by doing less because they are short and precise to the point as opposed to calling.

Instant messaging has changed the ways people conduct business as opposed to calling because it is a universal probability. Unlike a call, the possibility of sending a text message is more likely because it is more guaranteed to get through unlike a call since people all over the world have cell phones nowadays.